Frequently Asked Questions
The questions we get asked most, in one place — for anything else, message us on WhatsApp.
FAQ
No — booking happens entirely over WhatsApp text with our team in your language. The driver navigates by the confirmed address and doesn't need to speak with you directly. See how to book.
Yes — the price we confirm before your ride includes tolls and standard luggage, and doesn't change based on traffic or waiting time.
All of Hong Kong Island, Kowloon, and the New Territories, plus popular spots like Disneyland, Ocean Park, and Victoria Peak. See our price list or use the fare calculator for anywhere else.
Yes, 24/7, same fixed price. See red-eye flight taxi.
A standard taxi comfortably fits 4 passengers with normal luggage. For more, see groups & extra luggage.
Cash, Octopus card, and major credit cards — see payment methods.
See our guide on avoiding illegal taxis — and if you've pre-booked with us, only get into the car matching the plate number we send you.
Same-day is possible, but booking a day ahead is more reliable, especially for peak arrival times — see advance booking.