How to Book Your Taxi
Three simple steps — most customers do it entirely by WhatsApp text, no phone call required.
3 Steps to Book
Send us your details on WhatsApp
Flight number and expected landing time (or your current location), destination, group size, and number of bags.
We confirm the fixed fare
We reply with your fixed fare for that trip — agreed before you get in, no surprises when you get out.
Meet your driver
At the agreed time and place, your driver will be waiting on time or arrive shortly after. Payment options are on our Payment Methods page.
Driver Doesn't Speak Your Language? No Problem
Everything is confirmed in writing
Our drivers only speak Cantonese, and we're upfront about that — we won't pretend a driver speaks English, Japanese or Korean. All communication happens in your own language with our WhatsApp team first, so the driver never needs to speak with you directly.
Drivers navigate by the confirmed address
Once your pickup and destination are confirmed, your driver has everything they need on their device — no conversation required to get you there.
Message us the moment anything changes
Delayed bags, took the wrong exit — just WhatsApp us and we'll pass it on to the driver.
FAQ
You can do the whole thing by WhatsApp text — most people do. A phone call works too, if you prefer.
It's completely normal — you confirm all the details with our team over WhatsApp in your own language, and the driver simply navigates to the confirmed address. No direct conversation needed.
WhatsApp us before or right after landing and we'll send you the license plate — match it at the pickup point and you're set.
Yes, but booking ahead is more reliable, especially at busy times — see Advance Booking.