Hong Kong Airport Taxi FAQ｜Booking, Fares, Pick-Ups and Baggage

Call or WhatsApp 5584 6444. Please give the direction (pick-up or drop-off), the full date, the time on a 24-hour clock, the pick-up address, the destination, the airline, the flight number, the number of passengers, the number of bags and your payment method.

For the full steps see How to Book an Airport Taxi and How to Call a Taxi.

You can book entirely by WhatsApp text, or by phone. For a complicated address, a quotation you want to keep, an overseas traveller, an airport pick-up or a boundary crossing trip, a written confirmation is usually easier to check.

No. Delivered, read, an emoji reaction or an automatic reply — none of them mean a driver has taken the job. You need a clear acceptance confirming the date, time, address, destination and the price or fare basis, followed by the dispatch or registration details.

For an ordinary daytime trip, a few hours or a day ahead is usually enough; for an early-morning or red-eye flight, a long holiday, a remote village house, a boundary crossing, a large group or a lot of baggage, at least a day ahead or earlier is advisable. See Booking in Advance.

There is no guaranteed number of minutes. Arrival time depends on the district, the time of day, the weather, traffic, the class of vehicle and how many drivers are nearby. If you are chasing a flight or have an important trip, book ahead and keep a travel buffer.

You can ask, but tell us as early as possible through the channel you booked on and get a new confirmation. Changes to the time, address, stops, baggage or class of vehicle can invalidate the original quotation; and a green or blue taxi still cannot go outside its statutory operating area because a stop was added at the last minute.

Yes, but please tell us as early as you can. Whether a cancellation charge, a deposit or rescheduling applies depends on the terms confirmed when you booked, when you tell us, and whether the driver has already set out or arrived.

No. You can give the address, flight and trip details in Chinese or English by text. The driver works from the confirmed address and there is no need for a long conversation. You can also use our English, 日本語 and 한국어 pages.

Go by each written quotation. When booking, confirm the usual tunnel and road charges, ordinary baggage, the telephone booking fee, airport parking, free waiting, a second stop and what happens on a diversion. Only what is expressly listed as included counts as included.

The meter mainly shows the distance and waiting fare; baggage, animals, the telephone booking fee, tunnels and other applicable charges are added separately. You may ask for a receipt and check them.

The current statutory baggage surcharge is $6 per piece, covering baggage put in the boot and baggage carried in the cabin whose length, width and height add up to more than 140 cm. Light hand baggage in the cabin is generally free.

The current surcharge for a telephone booking service is $5 per trip. Whether a flat fare already includes it should be confirmed in the quotation.

The statutory fare table has no general small-hours, night or holiday surcharge. The meter charges the same statutory rates; a flat fare is handled on the date, time slot and terms confirmed when you book.

At peak hours, with a lot of baggage, or when you want the total locked in, a flat fare is easier to budget; with clear traffic and light baggage a meter discount may come out lower. Compare once tunnels, baggage, the booking fee and waiting are all counted in.

For an unbooked trip hailed on the street or taken from a taxi stand, the passenger pays the meter in the vehicle plus any applicable surcharges. A fixed total has to be booked and confirmed before the trip starts.

Arrivals and meeting arrangements are currently at Terminal 1, where the arrivals hall is split into Area A and Area B. Check the arrivals screen first to see which area your flight comes out at, then meet as your booking says. T2 currently handles mainly departure check-in, security and immigration.

Tell us once you have cleared immigration, collected all your bags and are ready to leave the arrivals area, and say whether you are coming out at Area A or B. A flight showing as landed does not mean the passenger can board straight away.

Update us immediately through the channel you booked on. Tell us too if the flight is cancelled, renumbered, diverted, or your baggage is delayed. Free waiting, parking and what happens if we lose contact for a long period should be confirmed when you book.

Yes. Travellers without a booking can follow the airport signs to the official taxi stand and join the red, green or blue queue for their destination. See the Airport Taxi Queue Guide.

Do not assume it does. A pick-up can involve car park or designated pick-up area costs, so confirm parking, free waiting and what happens past that when you book.

Work back from when your airline wants you at the airport, then add the usual journey time from your district plus a traffic buffer. For an international flight, arriving about 3 hours before departure is a common choice, but your airline's check-in and bag-drop deadlines are what actually count.

Yes. A green taxi may travel to and from the airport passenger terminal and the Ground Transportation Centre along designated routes, but the pick-up point and any stops must still fall within the New Territories taxi operating area.

For destinations on Hong Kong Island, in Kowloon and in most of the New Territories, red; for designated New Territories districts, green; for Tung Chung and designated areas of Lantau, blue. Do not join the wrong queue just because it is shorter.

You do not need to work it out yourself, but do give the full pick-up address, the destination and every stop, so the dispatcher can arrange a suitable class within the statutory operating areas.

The law allows a taxi to be registered with up to 6 passenger seats, but how many people a particular vehicle can actually carry depends on its registered seats and seat belts. Plenty of 4- and 5-seat passenger taxis are still on the road.

Not necessarily. It depends on the size of each piece, your hand baggage and whether there is a pushchair. This often needs a larger vehicle or two taxis, so give us the dimensions in advance.

No. Waiving the baggage charge is a pricing arrangement; the boot still has a capacity limit. Baggage must not obstruct the driver's view, the doors, the seat belts or the space needed to get out safely.

A pushchair put in the boot, or carried in the cabin with length, width and height adding up to more than 140 cm, is normally treated as a $6 piece of baggage. Whether a flat fare includes it should be confirmed.

A wheelchair or cane a passenger needs because of a disability carries no baggage surcharge, but please still give the dimensions and tell us what help is needed getting in and out when you book.

Ask in advance and tell us the species, the number and whether there is a carrier. The current statutory surcharge is $5 per animal or bird, and whether the trip can be carried also depends on the vehicle and the safety arrangements.

Since 1 April 2026, drivers must offer at least one QR code and one non-QR-code electronic payment method. Cash still works, but the brands supported differ from vehicle to vehicle.

No. The law prescribes categories of payment, not individual brands. If you must use Octopus or a particular card, check the window stickers or confirm when you book.

It depends on the platform. Many waive the handling fee, but an individual platform may charge one. Check the notices in the vehicle and the final amount before you pay.

Yes. The new electronic payment rule does not abolish cash. Drivers must carry at least $100 worth of notes and coins for change, but do not assume a $500 or $1,000 note can always be changed.

Yes. You may ask for a machine-printed receipt; if the printer fails, the driver should give you a handwritten one. It is best to ask before you arrive.

Yes, we take pick-up and drop-off bookings 24 hours. There are fewer taxis available on demand in the small hours, especially in remote New Territories areas, so at least a day ahead is advisable.

The statutory meter has no night surcharge, but a booking quotation can differ by date, vehicle class, district and availability. Once a price is confirmed for a particular trip, that confirmation is what applies.

No. The current last train from Airport Station towards the city is about 00:48 and the first is about 05:54 the next morning; times differ slightly by direction and station. In the small hours, a taxi or a designated overnight airport bus is the alternative.

Generally no. An ordinary taxi takes you only to the Hong Kong side of the crossing; passengers get out, clear immigration, then walk or change to a Huanggang shuttle, a Gold Bus or other cross-boundary transport.

Both carry the name "Lok Ma Chau". The Lok Ma Chau Spur Line Control Point connects to Futian; the Lok Ma Chau Control Point connects to Huanggang. Be specific when you book.

The passenger channels at Shenzhen Bay, Futian and Heung Yuen Wai are not open 24 hours. In the small hours you normally have to consider the 24-hour Lok Ma Chau／Huanggang crossing, and check the latest government arrangements.

Check the TAXI roof sign, the body colour, the fare table in the cabin, the vehicle registration number, a valid driver identity plate, the meter and the receipt equipment. If you have booked, only board a vehicle whose registration matches.

Yes. Where a seat has a belt, both driver and passengers must wear it, including in the back of a taxi.

Where there is immediate danger to a person, a crime, a serious threat, a traffic accident or someone injured, call Hong Kong emergency services on 999 straight away. Do not jump out of a moving vehicle or grab the wheel.

Keep the registration number, the driver's name and driver identity plate number, the date, the time, the location, the receipt, and your booking and payment records. Non-urgent complaints can go to the Transport Complaints Unit on 2889 9999, by email to info@tcu.gov.hk, or to 1823.

Check your receipt and booking record for the registration number, then contact the driver or the booking service immediately. If it cannot be found, report the loss to the police, and you can also contact the Taxi Joint Lost Property Reporting Centre on 2385 8288.